Shipping policy

Last Updated: July 2, 2026

Thank you for shopping with Lucubatory.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.lucubatory.com. Please review this policy before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM CT will begin processing on the next business day.

During peak seasons, holidays, promotional events, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay affects your order, we will notify you by email.

2. Shipping Destination

We currently ship orders within the United States only.

Shipping availability depends on the delivery address provided during checkout.

Please ensure that your shipping address is complete and accurate before placing your order.

3. Estimated Delivery Time

The estimated delivery time consists of both order processing time and shipping transit time.

Estimated Delivery Time = Order Processing Time + Shipping Transit Time

United States Standard Shipping

Order Processing Time: 1–3 business days

Shipping Transit Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed. Delivery may occasionally be delayed due to carrier operations, severe weather, holidays, address verification, or other circumstances beyond our reasonable control.

4. Shipping Cost

We offer Free Standard Shipping on all orders shipped within the United States.

There are no hidden shipping charges. If optional shipping services become available for certain orders, any applicable shipping charges will be clearly displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take 24–72 hours to appear after shipment, depending on the shipping carrier.

If tracking information does not update immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers

Orders are shipped through trusted shipping carriers and logistics providers selected to provide reliable and efficient delivery.

The carrier used for your shipment may vary depending on the delivery destination and operational requirements.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify your:

  • Full name
  • Street address
  • Apartment, suite, or unit number (if applicable)
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If incorrect or incomplete shipping information is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an error after placing your order, please contact us as soon as possible at hello@lucubatory.com.

While we will make reasonable efforts to assist, we cannot guarantee that address changes can be made after an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or is marked as delivered but cannot be located, please contact us at hello@lucubatory.com and include your order number and tracking information.

Before contacting us, we recommend that you:

  • Verify the shipping address shown in your order confirmation
  • Check around your mailbox, porch, entrance, or other delivery locations
  • Ask household members, neighbors, building management, or reception staff
  • Contact the shipping carrier for additional delivery information

We will review the situation with you and determine the most appropriate next steps.

9. Failed Delivery or Returned Packages

If a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or the inability to deliver the package, we will contact you whenever reasonably possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery that was not caused by Lucubatory.

10. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Please include:

  • Your order number
  • Clear photographs of the item
  • Photos of the packaging
  • Images showing the issue

We will review the information provided and determine the appropriate resolution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@lucubatory.com.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.

12. Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.

Store Name: Lucubatory

Website: www.lucubatory.com

Email: hello@lucubatory.com

Phone: +1 (401) 516-4262

Business Address

Lucubatory

8293 Taylor Rd

Riverdale, GA 30274

United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM CT

Saturday – Sunday: Closed

Excluding U.S. public holidays.

Response Time: We strive to respond to all customer inquiries within 1–2 business days.