Refund policy

Last Updated: July 2, 2026

At Lucubatory, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains our return eligibility, return process, return shipping responsibilities, refund procedures, and other important information regarding returns.

This policy applies to all purchases made through www.lucubatory.com.

1. 30-Day Return Window

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In the same condition in which it was received

  • With all original tags attached

  • In its original packaging

  • Accompanied by valid proof of purchase, such as your order number or purchase confirmation

Items that do not meet these eligibility requirements may not qualify for a return.

2. How to Start a Return

To request a return, please contact us at:

Email: hello@lucubatory.com

within 30 days after delivery.

Please include:

  • Your order number

  • The email address used to place the order

  • The reason for your return request

Once your request has been reviewed, we will provide return authorization and detailed return instructions.

Please do not send items back without receiving return authorization from our customer support team. Returns sent without authorization may experience processing delays or may not be accepted.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team.

For your protection, we recommend using a trackable shipping service and keeping your return tracking information until your return has been successfully processed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when returning an item due to:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong color

  • Personal preference

  • No longer wanting the item

Lucubatory Responsibility

If you receive a defective, damaged, or incorrect item, Lucubatory will cover the return shipping cost or provide a prepaid return shipping label when applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as reasonably possible after delivery.

Please include:

  • Your order number

  • Clear photographs of the item

  • Photos of the packaging

  • Images showing the issue

After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Returnable

  • Personalized or custom-made products

  • Intimate items that have been worn, washed, or used due to hygiene reasons

  • Items that have been altered, damaged by the customer, or returned without original tags or original packaging

7. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or style, you may return an eligible item for a refund and place a new order.

If your item arrives damaged, defective, or incorrect, please contact our customer support team so we can review the issue and provide an appropriate solution.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days after your returned item has been inspected.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges

Shipping charges paid at the time of purchase are generally non-refundable, unless the return is caused by:

  • A defective product

  • A damaged product

  • An incorrect item shipped by Lucubatory

10. Restocking Fee

Lucubatory does not charge a restocking fee for eligible returns.

11. Return Address

Returns should be sent only after receiving return authorization and return instructions from our customer support team.

Return Address:

Lucubatory

8293 Taylor Rd

Riverdale, GA 30274

United States

Please do not send returns to this address unless you have received return authorization from our customer support team.

Please include your order number or return authorization information inside your return package to help us identify and process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact us.

Store Name: Lucubatory

Website: www.lucubatory.com

Email: hello@lucubatory.com

Phone: +1 (401) 516-4262

Business Address

Lucubatory

8293 Taylor Rd

Riverdale, GA 30274

United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM CT

Saturday – Sunday: Closed

Excluding U.S. public holidays.

Response Time: We strive to respond to all customer inquiries within 1–2 business days.